Shipping and Delivery Policy

Last Updated: August 14, 2024

At BALU, we strive to provide prompt and reliable shipping services for all our customers, both within Australia and internationally. Please review our Shipping and Delivery Policy below for more information on how we handle your orders.

1. Shipping Locations

• Australia-Wide Shipping: We ship to all states and territories within Australia.

• International Shipping: We offer international shipping to select countries. Please check our website or contact us at info@balugifts.com to confirm if we ship to your location.

2. Shipping Carriers

We partner with various shipping carriers, including Australia Post and other reputable local couriers, to ensure your order is delivered safely and on time. The carrier used for your shipment will be determined based on your location, the size and weight of your order, and other factors.

3. Shipping Costs

• Domestic Shipping: Shipping costs within Australia are calculated at checkout based on the destination, weight, and dimensions of your package.

• International Shipping: International shipping costs vary depending on the destination, weight, and size of the package. Any customs duties, taxes, or additional fees imposed by the destination country are the responsibility of the customer.

4. Delivery Times

• Domestic Deliveries: Orders within Australia typically take 3-10 business days to arrive, depending on your location. Remote areas may experience longer delivery times.

• International Deliveries: International orders may take 10-21 business days to arrive, depending on the destination country and customs processing times.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as postal delays, customs clearance, or public holidays.

5. Order Processing Time

We aim to process and dispatch orders within 1-3 business days after receiving your payment. Orders placed on weekends or public holidays will be processed on the next business day.

6. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to the courier’s website. You can use this information to track your package and monitor its delivery status.

7. Shipping Restrictions

• P.O. Boxes and Parcel Lockers: We can ship to P.O. Boxes and Parcel Lockers within Australia using Australia Post. For international orders, please provide a physical address, as some couriers may not deliver to P.O. Boxes.

• Customs and Import Restrictions: Please be aware of any customs or import restrictions in your country. BALU Gifts is not responsible for any items that are seized or delayed by customs.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at info@balugifts.com as soon as possible. We will work with the shipping carrier to resolve the issue and may offer a replacement or refund, depending on the circumstances.

9. Delivery Address Accuracy

Please ensure that your delivery address is complete and accurate when placing your order. BALU Gifts is not responsible for orders that are delayed or undelivered due to incorrect or incomplete address information. If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

10. Contact Us

If you have any questions or need assistance with your shipping and delivery, please contact us at:

• Email: info@balugifts.com

• Phone: (+61) 0459-301-777

• Website: www.balugifts.com