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Call us on +61459301777

Terms and Conditions

Last Updated: August 14, 2024

Welcome to BALU, operated by BALU. By using our website (www.balugifts.com), you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General Information

2. Products and Services

We offer a range of products, including skincare, haircare, packaged dried food gifts, art, fashion, and jewelry. All products are subject to availability, and we reserve the right to limit quantities or discontinue products at any time without notice.

3. Pricing and Payment

All prices listed on our website are in Australian Dollars (AUD) and include GST where applicable. Prices are subject to change without prior notice. Payment is required at the time of purchase and can be made through our secure payment gateway.

4. Shipping and Delivery

We ship our products within Australia and internationally. Shipping costs are calculated at checkout based on the destination and weight of the package. Delivery times may vary depending on the destination, and we are not responsible for delays caused by the shipping carrier.

5. Return and Refund Policy

We offer a 30-day return policy, applicable only if the product is unopened, in its original packaging, and unsoiled.

Non-Returnable Items:

  • Food gifts

  • Body care items

These items cannot be returned due to hygiene reasons. If you believe you are entitled to a refund or return, please contact us by email at info@balugifts.com within 30 days of purchase to discuss your options.

6. Intellectual Property

All content on the website, including but not limited to text, graphics, logos, images, and software, is the property of BALU or its content suppliers and is protected by Australian and international copyright laws.

7. Limitation of Liability

BALU shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the website or products purchased through the website.

8. Privacy Policy

We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Western Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Western Australia.

10. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of the new terms.