Privacy Policy

Last Updated: August 14, 2024

BALU ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and other relevant laws in Western Australia.

1. Information We Collect

We collect personal information that is necessary for us to provide our products and services, including:

• Contact Information: Name, email address, postal address, and phone number.

• Payment Information: Credit card or payment details, billing information.

• Order Information: Details of products you have purchased or inquired about.

• Website Usage Information: Information about your interactions with our website, including IP address, browser type, and browsing behavior.

• Marketing Preferences: Information about your preferences for receiving marketing communications from us.

2. How We Collect Information

We may collect your personal information in several ways, including:

• Directly from You: When you make a purchase, create an account, subscribe to our newsletter, or contact us.

• Automatically: When you interact with our website through cookies and other tracking technologies.

• From Third Parties: If you use a third-party payment service or social media platform to interact with our site, we may receive information from those services.

3. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing, delivery, and customer support.

• Communication: To communicate with you regarding your orders, respond to inquiries, and send marketing materials (with your consent).

• Website Improvement: To improve our website’s functionality, user experience, and content through analysis of website usage.

• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: We may share your information with service providers who assist us with order fulfillment, payment processing, IT support, and marketing.

• Legal Obligations: If required by law, we may disclose your information to law enforcement or government agencies.

• Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use secure payment gateways and encryption methods to safeguard your payment information. However, no online transaction is completely secure, and we cannot guarantee the absolute security of your information.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our site.

7. Marketing Communications

With your consent, we may send you promotional emails about our products, special offers, and events. You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us at info@balugifts.com.

8. Accessing and Correcting Your Information

You have the right to access and correct the personal information we hold about you. If you would like to review, update, or delete your information, please contact us at info@balugifts.com. We will respond to your request within a reasonable time frame.

9. International Data Transfers

If you are located outside Australia, please note that your personal information may be transferred to and processed in Australia, where our servers and operations are located. By using our website, you consent to the transfer of your information to Australia.

10. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 16, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review it periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Email: info@balugifts.com

• Phone: (+61) 0459-301-777

• Address: 20 Clementson Street Broome WA 6725